Go message
Intelligent Assistants boosting your logistics. Discover how and take your company to the next level.
Let AI work for you, communicate with customers, service providers and operators, automate your operation
Personalized communication to your client and centralized for your work team, tracking of operations and traceability 24/7/365.
Redefine the way you work with WhatsApp Bots that understand what you request in natural language or by process, and that are integrated into our specialized logistics tools for transportation, storage and post.
Data models with natural language
Rate conversations through sender sentiment
Profile tasks based on the message
Start automating your company with a data model that responds to the resolution of repetitive tasks... and those that do not.
Measure the conversation’s situation.
Send operation’s reminders.
Measure and take better decisions.
Take the control any moment
Define attention schedules.
Apply predefined models or make own
Have the opportunity to verify your business with Meta and thus provide more security to your clients and suppliers.
Visualize the summary for all satisfaction surveys sent to your customers, their opinions, and score.
Request and validate Xml,pdf, locations, images, dates and more with our data types to request.
Get the ability to provide numbers for specific functions to your different audiences.
Send notices, news and announcements to all your personal clients with a couple of clicks.
Create work groups or engage in conversations with colleagues from one place.
Schedule a demo and talk to a specialist
Do you have any question?
(+52) 55-7599-2740Frequently asked questions about our service
Go message is a SAAS (Software as a services) type software that centralizes the communication of your logistics company and offers resolution to repetitive problems with artificial intelligence (AI) and machine learning (ML) for your transport providers, clients, operational staff and administrative staff.
Go-Message was born and focuses 100% on logistics, in addition to allowing data processing with natural language, which makes it a friendlier bot.
No, at the moment Go-Message works exclusively with these tools, but we intend to make this possible in the future
Yes, it is necessary to have these tools contracted for use.
Although AI has advanced in giant steps, we consider that humans play an important role because they have resolution criteria, we see Go-message more as a tool to empower them and give them more time than a means to replace them.
As we mentioned in the previous question, there can always be the interaction of a human in communication through Go-Message in our control tower, a panel where all your company's conversations are consolidated.
How to quote and obtain benefits with GoMessage
GoMessage is a SAAS type software, there is a cost for implementation and a monthly payment that includes payment for messaging through WhatsApp, by using our GoMessage tool you become a business partner of Meta and you and are in charge of carrying out payments for messages received and issued.
Although GoMessage has been developed so that anyone can operate it, there is some complexity in understanding the data models, additional machine training or consultation with data scientists according to the special needs of each client, so this cost includes everything. the aforementioned as well as the integrations to the Transtec, Cargolink and ZerOne systems.
No, however we must always listen to the solutions that you would like to implement in order to have a clear scope and make an assertive quote.
You can always schedule a meeting with a specialist, click here to contact us.
Business communication with WhatsApp and GoMessage
To be able to join your WhatsApp number you must be using WhatsApp Business and have a business registered and validated in meta, you can start at the following link.
You always have all the terms and conditions of WhatsApp publicly at hand, just click on the following link to access it: https://www.whatsapp.com/legal/business-terms
No, WhatsApp does not share or sell your information with third parties and they never will, you can review this in their policy at the following link https://www.facebook.com/privacy/policy?section_id=4-HowDoWeShare
No, the monthly payment includes the possible cost you have for using messaging with WhatsApp.
Your information in good hands with GoMessage
No, Go Message does not share or sell your information in any way.
Initially the information is used for your own use, that is, to process a task in one of our systems and in some cases it is used for analysis and training of our Bots (Machine Learning).
Telephone numbers, contact names, company names and messages between the contracting party and the sender of the message.
Yes, you can always request to delete the data collected in your GoMessage account in the following email or with your Account Manager.
Privacy notice and use of the service
When using the Service, you must comply with this Agreement and all applicable laws. If applicable, you must also comply with the Privacy Policy. You must not use the service to harm other people or the service. For example, you must not use the service to harm, threaten. You must not: damage, disable, overburden or impair the service (or any network connected to the service); resell or redistribute the service or part of it; use any unauthorized means to modify, redirect or gain access to the service or attempt to carry out these activities; or use any automatic process or service to access or use the Service. In turn, these policies govern the use of the WhatsApp Business platform, according to its own conditions of use, which state that you should only contact, through WhatsApp, the people who provided your cell phone number; In the same way, the obligation is expressed to completely avoid confusing, deceiving, scamming, defrauding, introducing by mistake and surprising with communication, as well as sending spam.
SOFTTHINK S.A. DE C.V. may provide you with credentials for the authentication network for use with the service. You will be solely responsible for the transactions you carry out with third parties that use the network. This agreement will be applicable when you use your ID to the system. Your WhatsApp profile must show the contact information for customer service, the website address or telephone number, ensuring that the information is correct, impersonating a third-party company is prohibited, as well as misleading the customer about the nature of the business.
Only you are authorized to use your service account. You must keep your accounts and passwords confidential, and you must not authorize access to or use of the Service by third parties on your behalf, except where we provide you with an approved mechanism for this purpose. If you suspect that your accounts are being misused or that there has been a security breach of the service, you should contact us. For certain components of the Service, you can set up additional accounts dependent on your account ('associated accounts'). You are responsible for all activities that occur under your service account and any associated accounts. If you use an associated account, you acknowledge that the service account holder has full control over his or her associated account. If a third party granted you your account, such third party will have rights in your account and may: manage your account, reset your password, or suspend or cancel your account; view your account profile and usage data, including how and how often you use your account; as well as read or store content in your account, including all of your information.
SOFTTHINK S.A. DE C.V. does not claim ownership of the content you provide on the Service. The content remains your property. SOFTTHINK S.A. DE C.V. nor does it control, verify or approve the content that you and other users make available on the service. You control the people who can access your content. When you grant other users access to your content on the Service, you grant them a free, non-exclusive permission to use, reproduce, distribute, display, transmit and communicate the content. You understand that SOFTTHINK S.A. DE C.V may need to use, modify, adapt, reproduce, distribute and display content published on the service exclusively to the extent necessary to provide the service, and hereby grants SOFTTHINK S.A. DE C.V. these rights. Deleted data cannot be recovered.
This document describes how we collect and use the personal data you provide to us. It also describes what type of data it is and what options you have to limit the use of said data, as well as the procedure to exercise your ARCO rights. SOFTTHINK S.A. DE C.V. will collect the necessary information about you for the operation and provision of the service. This information will be used and protected according to a code of ethics established by SOFTTHINK S.A. DE C.V. Specifically, SOFTTHINK S.A. DE C.V. You will not be able to disclose data of any kind to third parties, some data and the means of access to that data are done through the application and the most sensitive data is encrypted with a method that ensures the integrity of the data in case of vulnerability. At any time you can request to view your database where you can check the encryption of the information. Likewise, you can request to this email that all your information be deleted from the juanmejia@softhink.com.mx service.Explicit consents: The obligation to receive explicit consent is expressed, which affirms the agreement to continue receiving messages via WhatsApp in the future. The explicit consent must convey that the person agrees to receive their messages through WhatsApp, promptly stating the name of the company. Likewise, you must protect the information of the client with whom you have a conversation through the platform; According to the policies established by WhatsApp, it is specified that you have the responsibility of obtaining the necessary permissions and consent to store, use and share people's content and information. It is important not to use data belonging to an individual for any purpose other than what is strictly necessary to exchange messages with them. will be solely responsible for determining the method of obtaining explicit consent, as well as ensuring that consent was obtained in a manner that complies with applicable laws for your communications, and that required notices and permissions were received. according to the law. It is indicated that the platform (WhatsApp) has the authorization to limit or interrupt your access to WhatsApp Business services, or the use made of them, if multiple negative comments are received, damage is caused to WhatsApp or its users, there is a violation (or encourages violating) its policies, as determined by WhatsApp. If you use a service that uses WhatsApp in a way that violates the conditions or policies such as sending messages on a large scale without the platform's authorization, it reserves the right to limit or eliminate your access to the WhatsApp services. If your account is terminated for violating WhatsApp's terms of use rules, you or the organization may be prohibited from using WhatsApp products or services in the future.
If you use our software as part of the service, your use of the software will be governed in one of the following ways: if you are presented with license terms that you must accept to use the software, those terms will apply; If no license is presented to you, the terms of this agreement will apply. Softthink reserves all other rights in the software. All software provided is licensed, not sold. Unless we specify otherwise, the software license will terminate upon termination of service. At that time, you will be unsubscribed from our system. You must not provide any alternative solution to the technical limitations of the software. You are not permitted to disassemble, decompile or reverse engineer the software included in the Service, except and only to the extent that applicable copyright law expressly permits you to do so.